Hospitality Audits by KGA
Hospitality is the art of entertaining or welcoming guests; be hospitable; be safe. Hotels have been welcoming travelers to stay and rest in the comfort and safety of their lodgings. This concept is laced with friendliness and tradition. The safety and well-being of those guests are in your capable hands from the moment they reach the welcoming agent at the front desk. Advanced, all-star quality hotels with a multitude of in-house amenities, necessitates a non-biased, third-party assessment to ensure quality and safety always. A situation you are unaware of might suddenly cause a guest to have a not only a bad experience, but safety issues may set you up for lawsuits and financial liability. Inspections are designed to prevent these underlying concerns. With a heads up on such issues, you will avoid serious problems down the line. Our auditors at The Kent Group will evaluate every aspect of the customer experience according to your needs by inspecting every facet of your hotel’s operation.
Auditors examine your hotel from the perspective of guests as well as employees to identify and advise you on practical and up-to-code solutions. Every operation at your facility is analyzed, and recommendations are made. If your guests experience an exciting and enjoyable time, the word gets around and business flourishes. If they have a less than favorable experience, the word will get out even faster. Hotels also provide excursions to enhance the customer experience, and with that open a world of possible mishaps. Audits help prevent these negative and potentially hazardous experiences.
As an industry leader in the field of auditing, The Kent Group and its assessors know the hospitality business and what it takes to ensure the well-being of employees and guests. All aspects under the umbrella of the hotel are carefully inspected. These audits work best when scheduled on a regular basis to maintain quality and compliance with all regulations.
After a review of the property, our auditor will fine-tune any issues and solutions will be offered. Regulatory protocols as defined by such organizations as OHSA, ISO coding, etc., are best left in the hands of professional auditors. We offer such a service to help you rise above the rest with an accredited audit from The Kent Group. All you need to do is watch your reputation soar along with your financial stability in this very crowded market.
Please call KGA at 973-402-5889 or contact us to discuss your hospitality audits requirement.